Sandbox Studio

IT Support Specialist II

US-NY-Manhattan
3 weeks ago
ID
2017-1398
# of Openings
1
Department
Information Technology

Overview

CreativeDrive is the world’s largest group of visual content studios, producing creative content at any scale and for every platform.  Our brands include Sandbox Studio, Dune Studios, OneKreate, Hudson Studio and Totem Creative. We specialize in still and motion digital capture, offering full-service production, creative direction, post-production and content workflow technology to companies seeking to increase revenue through omni-channel marketing efforts. 

 

With studios across the United States our client brands include Walmart, Michael Kors, Calvin Klein, Kate Spade and more.

 

IT Support Specialist II

 

The IT Support Specialist’s role is to provide support to end users on a variety of issues via support tickets, telephone, or in person requests. This position performs initial troubleshooting and resolves basic inquiries while also serving as a point of escalation for more complex problems. Additionally, the IT Support Specialist II is responsible for general workstation configuration, upgrades, maintenance, and software installation as well as basic server and networking support. 

 

The IT Support Specialist II position relies on instructions and pre-established guidelines to perform the functions of the job, when available, but primary job functions will require the ability to work under independent judgment when necessary. This position reports to the IT Support Manager, and depending on location, works under remote to immediate supervision. 

 

Our user community is almost entirely Mac based, so the IT Support Specialist II must have a strong background in Apple / OSX support and configuration. Additionally, strong verbal and written communication skills are a requirement, as our Support Specialists are expected to work directly with a variety of internal stakeholders, including production, corporate, and executive staff. Experience with the JAMF Pro (formerly known as Casper) management suite is preferred. 

 

Responsibilities

  • Provide technical support for end users workstation problems or inquiries
  • Manage end user account creation, changes, and removals on a variety of systems including Active Directory, Office 365 and other systems
  • Manage end user permissions to servers and other services
  • Assist in troubleshooting network outages
  • Support the operation and management of the servers, storage, and network
  • Effectively communicate technical information to IT colleagues, regional personnel, and other staff
  • Provide strong troubleshooting skills using experience and other available resources
  • Maintain up-to-date detailed documentation
  • Utilize the JAMF Pro (Casper) management suite to configure and update workstations
  • Maintain the JAMF Pro (Casper) environment by updating deployment packages and policies

Qualifications

  • Associate’s degree or equivalent experience
  • Mac / OSX support experience
  • Solutions oriented and self-motivated
  • Experience with basic concepts of networking, servers, file storage, user accounts, user groups, IT security, etc.
  • Excellent problem-solving skills
  • Strong organizational skills and the ability to quickly assess and prioritize
  • Flexible and adaptive; ability to work within team
  • Willingness to work after hours in emergency situations or when maintenance would impact critical business processes.
  • Willingness to travel between business units if necessary
  • Ability to lift 50 pounds

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