CreativeDrive is the world’s largest group of visual content studios, producing creative content at any scale and for every platform. Our brands include Sandbox Studio, Dune Studios, OneKreate, Hudson Studio and Totem Creative. We specialize in still and motion digital capture, offering full-service production, creative direction, post-production and content workflow technology to companies seeking to increase revenue through omni-channel marketing efforts.
With studios across the United States our client brands include Walmart, Michael Kors, Calvin Klein, Kate Spade and more.
IT Support Specialist II
The IT Support Specialist’s role is to provide support to end users on a variety of issues via support tickets, telephone, or in person requests. This position performs initial troubleshooting and resolves basic inquiries while also serving as a point of escalation for more complex problems. Additionally, the IT Support Specialist II is responsible for general workstation configuration, upgrades, maintenance, and software installation as well as basic server and networking support.
The IT Support Specialist II position relies on instructions and pre-established guidelines to perform the functions of the job, when available, but primary job functions will require the ability to work under independent judgment when necessary. This position reports to the IT Support Manager, and depending on location, works under remote to immediate supervision.
Our user community is almost entirely Mac based, so the IT Support Specialist II must have a strong background in Apple / OSX support and configuration. Additionally, strong verbal and written communication skills are a requirement, as our Support Specialists are expected to work directly with a variety of internal stakeholders, including production, corporate, and executive staff. Experience with the JAMF Pro (formerly known as Casper) management suite is preferred.